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How To Reach the
"Heart" of Employees
There are three parts
to a successful compliment, namely: the Reason, the
Feeling and the Result. Putting these parts together
will send a message to your employee that will lift
their spirits and send their ego flying!
As a manager you are responsible for
the smooth running of company affairs. You know that
this takes the effort of every person who reports to
you.
When an employee has brought a big project
in on-time and on- budget you may want to express your
gratitude in a personal way that shows total understanding
and appreciation.
You may want to provide a compliment
that will motivate him/her, as well as to thank them
for the work that they have already achieved.
Here’s how to make your compliments
reach their heart, not just their head, to impart a
positive affirmation that will make them feel that you
really understand and care.
There are three parts to a successful
compliment, namely: the Reason, the Feeling and the
Result. Putting these parts together will send a message
to your employee that will lift their spirits and send
their ego flying!
THE REASON
To give a successful compliment you
need to identify what the other person did that encouraged
you. Why do you want to give the compliment? What did
your employee do to warrant it?
You need to pinpoint the reason why
you want to give them a compliment so that your employee
can understand why you are giving it.
Describe the project that they were
working on. Don’t use only a single sentence –
provide at least three sentences to describe your employee’s
involvement with the project.
When you see exceptional work performance
there is reason to provide a compliment that imparts
meaning, so go into as much detail as possible about
the project itself.
THE FEELING
How did you feel when your employee
completed the project and produced a result that was
much higher than expected?
When a compliment is given that seems
to have no just cause, it appears to be superficial.
Terms like “Wow” or “Fantastic”
are loud expressions suitable to be used at baseball
or basketball matches and won’t suffice to touch
the heart of an employee.
You will need to put your own emotions
into words – and for some of us, this can be close
to impossible. Here are some emotive words that you
can use to help describe how you may be feeling: grateful,
excited, surprised, happy, pleasant, relaxed, peaceful,
thrilled, tickled pink, joyful, elated, ecstatic, pleased,
thankful, relieved, overjoyed, glad.
Disclosing your feelings or emotions
to an employee produces communication at an emotional
level, bypassing the intellect. This is a deeper level
of communication that reaches for the heart, not just
the head.
Since most work relationships are driven
by position (e.g. manager to employee), you may find
this part of the message more difficult to deliver than
expected. However this is where you are able to produce
the greatest gains in manager-employee relations.
THE RESULT
In order to create a compliment that
reaches the heart, you need to be able to tell an employee
how their actions have helped out the business. Be as
factual about this as possible. You will need to provide
some visible figures that represent the percentages
gained as a result of their work.
For example, did it save the company
money or eliminate expense? Did the project have any
unforeseen problems that were easily solved by the employee?
Why are things different because of their work?
This is part three of the message and
provides a meaningful basis for awarding your employee
a compliment that they deserve.
PUTTING IT ALL TOGETHER
Here is the formula for producing a
great compliment that touches the heart:
REASON + FEELING + RESULT = GREAT COMPLIMENT
With a little practice this formula
provides you the ability to land a meaningful compliment
into the heart of your employee that says quite strongly,
“Well done!”
1howto.com
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